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Enquirer Consulting Group / Prepared for Kleber Group
August 2026

A read on reach
in travel and luxury.

Prepared for Silke. How mandates in this category are usually found, and what we would build if the read is useful.
DesignBuildRunHand over
BUILDRUNOWN
Enquirer AI is the outbound engine of Enquirer Consulting Group
What we see

A relationship market, with a fixed number of doors.

01
Representation and communications mandates are bought by a short list of seats: the tourism board director and their marketing lead, the group commercial or sales director at a hotel company, and at the luxury end the owner or asset manager.
02
In this market, first contact usually happens on a trade show floor, on a tender list, or through a relationship built over years, so new business follows whoever was in the room.
03
Tenders run on a cycle the buyer sets. Being known before the brief is written is most of the work, and it happens months earlier than the brief.
04
The categories that buy this work sit in a handful of places: national and regional tourism boards, hotel and resort groups, branded residence and luxury real estate developers, airlines and rail, and the private travel networks that sell them.
05
From the outside, the market reads as referral-fed and relationship-led. That is a strength, and it also caps how many new names a year can be reached.
Prepared for Kleber Group
Where this goes

From the show floor to a named list.

Today
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At most agencies in this category, new business comes from trade shows, referrals and tender invitations.
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That mix produces good work and a pipeline shaped by somebody else's events calendar.
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Boards and groups that do not travel to the shows, or that have just changed their marketing lead, are the ones that mix misses.
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A tender invitation arrives late by design. The decision about who to invite was made earlier.
In the first weeks and months
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A named list of boards, groups, developers and operators across the markets you cover, with the seats that sign inside each one.
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First contact written for one destination or one property, in the language that market reads.
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Replies routed to your team the same day, with the research that produced them.
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A monthly read on which markets answer and which do not, so the list narrows as it runs.
Enquirer Consulting Group
How the engagement works

Build. Run. Own.

01 / BUILD

Build

We design, staff and stand up the complete unit. The named-account data, the messaging, the outbound engine, the automation and the reporting.

02 / RUN

Run

We run it in market for a fixed four months and prove it on real booked meetings, not slides. First conversations land early.

03 / OWN

Own

We hand over the playbook, the tooling, the dashboards and a trained operator. You own the engine.

One contractor, a network of specialists. One point of contact, and you never manage a stack of tools or freelancers.
We build it, run it in market, then hand you the keys
What we build for Kleber Group

Three things, built and handed over.

The named list

Tourism boards, hotel and resort groups, branded residence developers and travel networks across the markets you cover, with the deciding seats mapped inside each one.

The outbound unit

Sending infrastructure, sequencing, message testing and the operator who runs it, in your voice and in the languages your markets read.

The handover

Playbook, tooling, dashboards and a trained operator at the end of the engagement. The unit stays with you.

One point of contact for the whole build, and no stack of tools or freelancers to manage.
Enquirer Consulting Group
The engine, in plain terms

Every message, written for one real person.

01

Target

We build the named list first: the boards, groups, developers and operators in each market, and the people inside them who sign a mandate.

02

Personalize

AI reads each profile and writes a unique message. No templates.

03

Hand off warm

A positive reply pings you and your operator with the prospect and a way to reach them.

04

You take it from there

You take pre-qualified conversations. The engine handles everything before it.

Research-led and human-reviewed. Every message is on-brand, and most of the volume runs on capacity we operate, not only your account.
Enquirer AI is the outbound engine of Enquirer Consulting Group
Why this fits Kleber Group

Nine offices, worked in parallel.

01

Market by market

Offices in nine locations across eight countries means a local list per market. The engine runs them side by side and reports by market, so no one has to choose which one gets attention this month.

02

Written, never blasted

Every message is researched and written for one destination or one property. In a market this small, a generic message is worse than silence.

03

Yours at the end

Four months to build it and prove it in market, then the list, the tooling and the operator are handed over.

Enquirer Consulting Group
Proof, in the field

Numbers from live campaigns, not projections.

Tim Rath
Chief Operating Officer, Innovative Radiology
Enquirer AI helps us identify the right people and start the conversation in a much smarter way.
$10M+
New business sold for clients.
3,500+
Qualified conversations generated.
100,000+
Decision makers reached for clients.
Fixed engagement, then you own it.
Why ECG

You own it at the end. That is the difference.

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Without building an outbound team from scratch.
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Without a permanent agency on retainer forever.
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Without a stack of tools and freelancers to manage.
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Without lock-in. You own the engine, including the operator who runs it.
A freelancer sends emails. An agency rents you reps. A consultancy hands you a slide deck. We design the engine, staff it, run it, prove it on real meetings, then hand you the keys.
Enquirer Consulting Group
How we start

Stand up fast. Prove it. Then scale.

Stand up

Build

The named-account data, the messaging, the engine and the dashboard. Day-one capacity from warmed assets and managed seats.

Prove

The test

Run against the KPIs we agree up front. First meetings on the calendar early.

Scale

Ramp

Once the numbers hold, ramp the seats and breadth to the volume you want.

Own

Hand over

Playbook, tooling, dashboards and a trained operator. The engine is yours.

Onboarding sets the targeting and the voice first, so the outreach lands warmer every week.
Enquirer Consulting Group
Next step

Let's see if the mechanism fits.

  1. A short call with Ben, 20 minutes, at a time that works for you.
  2. Ben brings the named accounts and the exact people we would start with. You tell us if the list is right.
  3. If it fits, we agree the scope and a start date. If not, you keep the read.
Reply with two or three times that suit and we will work around you, or grab a slot at calendly.com/enquirer/review.
Enquirer AI is the outbound engine of Enquirer Consulting Group
Enquirer Consulting Group

We build it, run it in market, then hand you the keys.

Ben Beattie   /   ben@enquirerconsulting.com   /   calendly.com/enquirer/review
Enquirer AI is the outbound engine of Enquirer Consulting Group. Prepared for Kleber Group.